RETURN POLICY
Xtream Service LLC Figma Course Return Policy
Thank you for choosing Xtream Service LLC for your Figma learning journey. We stand behind the quality of our educational content and want you to be fully satisfied with your purchase. Please review our return policy carefully:
- Eligibility for Refunds: We offer a 30-day money-back guarantee on all Figma courses purchased directly through our independent website. To qualify for a refund, you must:
- Submit a refund request within 30 calendar days of your original purchase date.
- Provide proof of purchase (e.g., order confirmation email, receipt).
- Demonstrate that you have not completed more than 25% of the course content (including video lessons, quizzes, and downloadable materials) and have not accessed any exclusive bonus content.
- Non-Refundable Items: The following purchases are non-refundable:
- Course bundles or packages that include physical materials (if applicable).
- Discounted or promotional purchases (unless explicitly stated otherwise in the promotion terms).
- Access to live workshops, one-on-one coaching sessions, or personalized feedback services.
- Courses that have been shared, transferred, or accessed by multiple users.
- Refund Process: To request a refund, please contact our customer support team at [support email] with the subject line “Figma Course Refund Request” and include your full name, order number, and reason for the refund. We will review your request within 5-7 business days and notify you of our decision via email. Approved refunds will be processed within 10 business days and credited back to your original payment method. Please note that processing times may vary depending on your financial institution.
- Cancellation of Access: Upon approval of your refund, your access to the course content will be revoked immediately. You will no longer have access to any course materials, forums, or support services associated with the purchase.
- Dispute Resolution: If you disagree with our refund decision, you may submit a formal dispute by providing additional information or documentation within 14 days of receiving our decision. We will conduct a secondary review and notify you of the final outcome within 7 business days.
By purchasing a Figma course from Xtream Service LLC, you acknowledge and agree to the terms of this return policy. If you have any questions or need further clarification, please contact our customer support team.
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